If AliExpress is not refunding your money after you’ve filed a dispute or encountered other issues, you can follow these steps to escalate the situation and improve your chances of getting your refund:
- Confirm the Status of the Dispute
Before taking any action, check the status of your dispute or refund request. Go to:
– My Orders on AliExpress
– Find the order in question and check the current status, whether the dispute is under review or has been closed.
Sometimes refunds can be delayed due to processing times, but AliExpress typically sends an email or notification once the refund is approved.
- Double-Check Your Payment Method
Refunds are typically returned to the original payment method used. This could be your bank account, credit/debit card, or AliExpress wallet. Make sure to:
– Check your bank or card statements to confirm the refund wasn’t processed without a notification.
– If you used a third-party payment method like PayPal, check that account for refund status.
- Contact AliExpress Customer Support
If the refund hasn’t been processed and the dispute has been closed, the next step is to contact AliExpress Customer Support. Here’s how:
- Go to the Help Center in your AliExpress account.
- Select Order Issues and then Refund Not Received or a related issue.
- Use the chat or email option to communicate your situation.
Provide all relevant details, such as:
– The order number
– Dispute details
– Screenshots of any communication with the seller or tracking information
- Escalate the Dispute to AliExpress Mediation
If you feel that your issue has not been adequately addressed by the seller or the dispute system, you can escalate the dispute for further investigation by AliExpress. This can be done directly in the dispute section where you filed the original claim. AliExpress will review all provided information and make a final decision.
- File a Chargeback with Your Bank or Payment Provider
If AliExpress is not resolving the refund issue and it has been a long time since your purchase, you can contact your bank or payment provider to file a chargeback. This allows you to dispute the transaction and request your money back directly from your bank or credit card issuer.
To do this:
- Contact your bank or card provider’s customer service.
- Explain the situation, providing all relevant order and payment details.
- Ask to initiate a chargeback for non-delivery or undelivered goods.
Most banks and payment providers will launch an investigation and may reverse the payment if your case is valid.
- Check the AliExpress Buyer Protection Policy
AliExpress has a Buyer Protection Policy that guarantees either receiving your item or getting your money back. Ensure your order was made within the protection period (usually 60 days from the purchase date). If your protection period expired, it could complicate the refund process, so it’s important to act within this time frame.
- Consider External Mediation or Reporting to Consumer Protection Agencies
If you’ve exhausted all options and still have not received a refund, consider:
– Reporting to consumer protection agencies in your country. Some countries have organizations that help in resolving international e-commerce disputes.
– Posting your complaint on social media or forums like Reddit or Trustpilot, where other users might suggest solutions or AliExpress representatives may respond.
Summary:
– Check the dispute/refund status and your payment method.
– Contact AliExpress support and escalate the dispute.
– If unsuccessful, file a chargeback with your bank or payment provider.
– Ensure you are within the AliExpress Buyer Protection time frame.
– If all else fails, report to consumer protection agencies or seek mediation.
These steps should help you resolve the issue and get your money back if AliExpress is not refunding your money.
