When the AliExpress delivery time ends and you haven’t received your order, you have several options to protect yourself and either get the item delivered or receive a refund. Here’s what happens and what you should do:
- Automatic Extension of the Delivery Time
Sometimes, if the delivery time is about to end and you still haven’t received the package, sellers may extend the delivery time themselves. This allows the seller more time to fulfill the order without triggering an automatic refund. You can also request an extension from the seller if you feel comfortable waiting longer.
- Buyer Protection Period
AliExpress offers a Buyer Protection period (usually 60 days from the time of purchase). If the delivery time ends but you are still within the Buyer Protection period, you can still file a dispute or request a refund. Always keep an eye on this protection period to ensure you don’t miss the deadline.
- Filing a Dispute
If the delivery time has ended and you haven’t received your item, you should file a dispute before the Buyer Protection period expires. Here’s how to do it:
- Go to My Orders in your AliExpress account.
- Select the order in question and click Open Dispute.
- Choose Order Not Received as the reason for the dispute.
- Provide details and supporting evidence, such as tracking information, to support your case.
Filing a dispute is crucial because if the delivery time ends and you do nothing, you could risk losing the opportunity to get a refund.
- Automatic Refund
If the delivery time has ended and you haven’t received the item, and if you haven’t extended the delivery time or closed the order yourself, AliExpress may automatically issue a refund. This typically happens if the seller doesn’t provide valid tracking information or confirm the delivery of the item.
- Seller Communication
Before the delivery time ends, you can contact the seller and ask for more details about your order. Sometimes packages are delayed due to customs issues, shipping disruptions, or local delivery problems. If you are willing to wait, you can ask the seller to extend the delivery time.
To do this:
- Go to My Orders.
- Click on Contact Seller and explain that the delivery time is about to end.
- Request a time extension if you’re comfortable waiting.
- Tracking Information
Check the tracking information before the delivery time ends to see where your package is. You can:
– Go to My Orders.
– Click on Track Order and view the current status of the shipment.
If the package is close to arriving but hasn’t yet been delivered, this could inform your decision on whether to wait or file a dispute.
- Closing the Order
Be cautious about closing the order yourself. If you close the order without receiving the item and without filing a dispute, you will lose the option to ask for a refund later. Always ensure the package is in your hands before closing the order, especially if the delivery time has expired.
- Escalating the Dispute
If the seller disputes your claim or if the item remains undelivered after the delivery time ends, you can escalate the dispute to AliExpress. AliExpress will review your case and make a decision, often in favor of the buyer if the order was not delivered within the agreed time frame.
Summary:
– Monitor the delivery time closely and act before it ends.
– File a dispute if the delivery time expires without receiving your item.
– Request an extension from the seller if you’re willing to wait longer.
– Check the tracking information to see if your package is delayed or close to arriving.
– If no action is taken and the item remains undelivered, you may receive an automatic refund.
By acting promptly, you can either extend the delivery window, file a dispute, or secure a refund if the delivery time ends without the arrival of your order.
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