If you want to get a refund on AliExpress after 15 days, the process depends on the status of your order and the type of issue you’re facing. Here are the steps you can take:
- Check the Status of Your Order
– If the item hasn’t been received or has issues, and it’s been more than 15 days since the order was marked as delivered, you still have options.
– If your order is marked as completed, the option to open a dispute usually remains open for 15 days after the order’s completion.
- File a Dispute Within the 15-Day Window After Order Completion
AliExpress allows buyers to open a dispute for a refund up to 15 days after the order is marked as “completed.” This means:
– You must file the dispute within this 15-day window after the seller marks the order as completed or delivered.
– Go to My Orders, find the order, and click on Open Dispute.
– Choose the reason for your refund request (e.g., “Item not received,” “Item not as described,” etc.).
If it’s been more than 15 days after the order is completed and you didn’t file a dispute in time, you won’t be able to use the dispute option directly. However, you can still try these alternative steps.
- Contact the Seller Directly
If the dispute window has closed and it’s been more than 15 days since the order was marked as completed, you can still try contacting the seller directly. Here’s how:
- Go to My Orders and find the relevant order.
- Click Contact Seller and explain your issue.
- Politely request a refund, mentioning any specific problems you encountered (such as not receiving the item or it arriving damaged).
While sellers are not obligated to issue refunds outside the dispute window, some may be willing to help resolve the issue.
- Reach Out to AliExpress Customer Support
If you can’t get a resolution from the seller and your dispute window has closed, try contacting AliExpress Customer Support for assistance:
- Visit the AliExpress Help Center.
- Scroll down and choose the Live Chat or Online Chat options.
- Explain your situation and provide as much information as possible (order number, screenshots of communication with the seller, tracking information, etc.).
- AliExpress may investigate the issue or advise you on how to proceed.
- File a Charge-back with Your Payment Provider
If all else fails and you believe you’re entitled to a refund but cannot get one through AliExpress, you can consider filing a charge-back through your payment provider (e.g., credit card, PayPal, etc.). Here’s how:
- Contact your bank, credit card company, or payment provider and explain that you didn’t receive the goods or that they were not as described.
- Provide them with details of the transaction, such as the order number, the seller’s information, and any proof of communication with the seller.
- The bank or payment provider will review your case and may reverse the transaction if they find that you have a valid claim.
- Check the AliExpress Buyer Protection Policy
AliExpress has a Buyer Protection Policy that guarantees either the delivery of your order or a refund. However, this protection typically applies only during the dispute window (15 days after order completion). If your situation falls outside this time frame, the policy may no longer apply, so filing a charge back may be your best option.
Summary:
– File a dispute within 15 days after the order is completed.
– Contact the seller directly if the dispute window has closed.
– Reach out to AliExpress Customer Support for help.
– If necessary, file a charge back with your payment provider as a last resort.
By following these steps, you’ll improve your chances of getting a refund on AliExpress, even if more than 15 days have passed since your order was marked as complete.
