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How to Cancel AliExpress Order and Get Refund [The Complete Guide]

Maliha Moses

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Shopping on AliExpress opens up a world of possibilities with thousands of products available at competitive prices. However, there may be times when you need to cancel an order. Whether it’s due to a change of mind, incorrect product selection, or other reasons, understanding the cancellation process and how to secure a refund is essential. In this complete guide, we will provide you with everything you need to know about canceling your AliExpress order and receiving your refund.

Understanding AliExpress’s Cancellation Policy

Before you proceed with canceling an order, it’s vital to familiarize yourself with AliExpress’s cancellation policies:

• Cancellation Before Shipping: You can cancel your order at any time before the seller ships it. Once the order has been marked as shipped, you can no longer cancel it directly.
• Refund Timing: If you successfully cancel your order, your refund will typically be processed within 3-15 business days, depending on your payment method.
• Order Status Check: To see if you can cancel, check the order status in your account. If it’s still in processing, you can proceed with cancellation.

How to Cancel Your AliExpress Order

Here’s a step-by-step guide on how to cancel your order on AliExpress:

Step 1: Log Into Your Account

1. Go to the AliExpress website or open the AliExpress mobile app.
2. Log into your account using your credentials (email and password).

Step 2: Access Your Orders

1. Click on your profile icon in the top right corner.
2. Select “My Orders” from the dropdown menu.
3. A list of all your orders will appear, showing their statuses.

Step 3: Locate the Order You Wish to Cancel

1. Scroll through your orders and find the one you want to cancel.
2. Click on the “View Details” button associated with that order.

Step 4: Request Cancellation

1. Look for the “Cancel Order” option on the order details page.
2. Click on it to initiate the cancellation process.

Step 5: Confirm Cancellation

1. You might be prompted to select a reason for cancellation from a dropdown menu. Choose the most relevant reason.
2. Click “Confirm” to finalize your cancellation request.
3. Once submitted, you will receive a notification confirming your cancellation request.

How to Cancel AliExpress Order and Get Refund

After requesting a cancellation, here’s what to expect:

• Seller Response: The seller will receive your cancellation request and will either approve or reject it. If approved, you will get a confirmation.
• Refund Process: If your cancellation is successful, the refund will be initiated. The time it takes to process the refund can vary based on your payment method.

Getting a Refund After Order Has Shipped

If your order has already been shipped and you want to cancel it, you cannot directly cancel it. However, you can request a refund through the following methods:

1. Return the Item

If you receive the item but are unsatisfied with it, you can return it for a refund by following these steps:

• Open a Dispute: Go to “My Orders”, locate the shipped order, and click “Open Dispute.”
• Select Reason for Return: Choose a reason, such as “Item Not as Described” or “Defective,” and provide details.
• Upload Evidence: Attach relevant photos or videos to support your claim.
• Submit the Dispute: Once submitted, the seller will review your request.

2. Follow Seller’s Instructions

• After opening a dispute, the seller may provide instructions for returning the item. Follow their guidelines carefully to ensure a smooth return process.
• If the dispute is resolved in your favor, you’ll receive a full refund once the seller confirms receipt of the returned item.

Important Tips for a Smooth Cancellation and Refund Process

To ensure a hassle-free experience, consider these tips:

• Act Quickly: If you decide to cancel an order, do so immediately while it’s still in processing. The sooner, the better.
• Check Order Status Regularly: Keep an eye on your order status to know when you can still cancel.
• Maintain Records: Keep copies of all communications with the seller and confirmation messages related to your cancellation and refund.
• Read Seller Policies: Each seller may have unique policies regarding cancellations and refunds. Familiarize yourself with these policies for clarity.

Common Issues and Solutions

1. Unable to Cancel Order

If the “Cancel Order” option is unavailable, consider the following:

• Check Order Status: Ensure the order is still in processing. If it’s already shipped, you’ll need to open a dispute.
• Contact Customer Service: If you have difficulties, reach out to AliExpress customer support for assistance.

2. Delayed Refund

If your refund doesn’t appear within the expected time frame:

• Verify Payment Method: Refunds can take longer to process depending on your bank or payment provider.
• Open a Dispute: If there is a significant delay, consider opening a dispute to escalate the issue.

3. Seller Refuses Cancellation Request

If the seller denies your cancellation request:

• Provide Justification: If applicable, explain your reasons for the cancellation. Sometimes, sellers are willing to accommodate genuine requests.
• Open a Dispute: If you feel the seller is unreasonable, you can open a dispute for resolution.

FAQs About Cancelling AliExpress Orders

Q: Can I cancel my order after it has shipped?

A: No, once the order is shipped, you cannot cancel it directly. You will need to request a refund through a return process.

Q: How long does it take to receive my refund?

A: Refunds typically take 3-15 business days to process, depending on your payment method.

Q: What if I change my mind after placing an order?

A: You can cancel the order as long as it hasn’t been shipped. If it has, you will need to follow the return process.

Q: Are there any fees for cancelling an order?

A: No, there are no fees associated with canceling an order on AliExpress.

Conclusion

Canceling an order on AliExpress and securing a refund is a straightforward process if you act quickly and follow the outlined steps. By understanding the cancellation policies, the procedure for cancellations, and your options for refunds, you can navigate any unexpected situations while shopping on AliExpress with ease.