Yes, AliExpress does offer refunds for missing packages, but the process depends on the situation and how you handle the issue. If your package is missing or hasn’t arrived, here’s how to get a refund:
- Check the Delivery Time and Buyer Protection
AliExpress provides a Buyer Protection period, which ensures that you will either receive your item or get a refund if the package goes missing. The protection period is typically 60 days, but it may vary depending on the seller or the shipping method chosen.
– If the Buyer Protection is still active, you can initiate a refund request before it expires.
– Once the delivery time has passed and you haven’t received the package, you can take steps to get your money back.
- Check the Tracking Information
Before filing for a refund, verify the tracking information for your package. Here’s how to do that:
- Go to your AliExpress account and click on My Orders.
- Locate the order in question and click Track Order.
- Review the tracking details to see if there are any updates or if the package is confirmed as lost.
If the tracking shows no updates or confirms that the package was lost in transit, you are eligible for a refund.
- Contact the Seller
If your package hasn’t arrived by the expected delivery date, you can contact the seller to inquire about the status of your order.
- Go to My Orders and find the specific order.
- Click Contact Seller to open a message window.
- Politely ask for an update or request confirmation if the package was lost in transit.
Sometimes, the seller may extend the delivery time or offer a solution. If the seller is unhelpful or doesn’t resolve the issue, you can proceed to the next step.
- Open a Dispute
If you didn’t receive your package and the seller isn’t offering a solution, the next step is to file a dispute through AliExpress.
- Go to My Orders.
- Find the order that wasn’t delivered and click Open Dispute.
- Select Order Not Received as the reason for the dispute.
- Attach any relevant tracking information or screenshots, and submit the dispute.
AliExpress will review your case, and if the tracking information confirms that the package is missing, they will likely approve a refund.
- AliExpress Dispute Process
Once you file a dispute:
– The seller has a chance to respond and either provide a solution or dispute your claim.
– If the seller doesn’t respond or the issue remains unresolved, AliExpress will step in and make a decision.
– Typically, AliExpress will issue a refund if the package wasn’t delivered within the estimated delivery time.
- Automatic Refund
In some cases, AliExpress may issue an automatic refund if the package is missing and the delivery time expires. This often happens if the seller doesn’t provide valid tracking information or if the package is lost in transit.
- Escalate the Dispute (if necessary)
If the seller disputes your claim or doesn’t cooperate, you can escalate the dispute to AliExpress:
- When the seller responds, and you’re not satisfied with the resolution, click Escalate Dispute.
- AliExpress will review all the evidence and make a final decision.
- Refund Processing Time
If AliExpress approves your refund, it will be processed through your original payment method. The refund typically takes:
– 3 to 15 business days for credit/debit card payments.
– 1 to 5 days for PayPal payments.
Summary of Steps to Get a Refund for Missing Packages:
- Check the tracking information to confirm that the package is missing.
- Contact the seller for an update or resolution.
- If no resolution is provided, open a dispute within the Buyer Protection period.
- If necessary, escalate the dispute to AliExpress for a final decision.
- AliExpress will issue a refund if the package is confirmed as missing or lost.
By following these steps, you can get a refund if your package goes missing on AliExpress. Always monitor the Buyer Protection period to ensure you act before it expires.
